Frequently Asked Questions Shuttle Bus Service
Do you have child capsules and booster seats?
Our services to Ballina Byron, Gold Coast and Brisbane airports are operated with vehicles seating more than 12 passengers and it is not a legal requirement for child capsules or booster seats in these vehicles.
Do your vehicles have seat belts?
Yes, our entire fleet is fitted with seat belts
Do you carry golf clubs, surf boards and large items like bikes?
Yes, there is provision to book oversize items when doing online or telephone bookings, an extra charge of $10 per item applies.
What credit cards do you accept?
Visa and Mastercard. You do not pay credit card charges when you book with Byron Easy Bus.
Must I prebook and can I pay cash?
Our services must be prebooked and paid at the time of making the booking. Cash payment is only accepted for those passengers joining us at the Byron Bay Main Bus Stop and subject to available seating.
What are the child ages and rates?
A child fare is the adult fare less $10, this applies to children aged 4 – 14, those under 4 years are free, subject to a limit of 2 per booking.
Do you pick me up from my door?
We offer a door to door pick up in Byron Bay but within limitations, check terms and condition for this information.
Where do you pick up at the Airports?
Your email confirmation will have a map showing you the meeting points.
Where do you carry my luggage?
Luggage is normally carried in a specially built enclosed and locked luggage trailer, in some cases where a small passenger commuter bus is used, luggage may be carried in a rear compartment.
Why do you want flight details?
As we are a scheduled service, it is important for our drivers to monitor flight arrival times to enable us to know passengers have landed and are in the airport.
Why do drivers ask for details when we have given details with the booking?
Drivers will ask for these details to ensure return bookings are the correct day and time.
I am a Travel Agent, can I create an account with Byron Easy Bus?
We will be pleased to discuss this with you, send an email to firstname.lastname@example.org.
What is your cancellation and refund policy?
Please check our Terms and Conditions.
What happens if my flight is late and I miss my connection?.
You do need to advise us if you are going to be late. If a seat is available we will transfer you to the next service, check our terms and conditions and refund policy if no other services are available.