1. The passenger, his/her luggage and goods are carried entirely at his/her own risk. byron easyBus will not be liable to the passenger or to the person who purchased the ticket for the death, sickness of or any other injury to any passenger or for any other loss or damage suffered by the passenger whether personal or consequential or otherwise, and although byron easyBus may, or may not permit passengers to, bring or place personal effects, luggage or other goods on the shuttle bus, byron easyBus will not be liable for the loss of or damage to any personal effect, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occuring before, after, or in the course of any journey.

2. Passengers who have purchased an E-ticket over the Internet must carry a reservation number or print out of their booking before boarding the shuttle bus. Passengers who have made a phone booking will need to carry their reservation number before boarding the shuutle bus.

3. byron easyBus will strive to adhere to stated departure and arrivel times but does not promise to adhere to and will not be liable for any failure to meet those times considering traffic and weather conditions. The passenger must be ready to board the transporting vehicle at least 10/15 minutes before scheduled departure time and no refund will be allowed if this condition is not complied with.

4. byron easyBus may in its discretion refund all or part of the fare when a booking is cancelled prior to embarkation time, but will not otherwise allow any refund.

5. byron easyBus may substitute any other vehicle for its own vehicle and/or tranship passengers and/or their luggage and these terms shall continue to apply to carriage by such substituted vehicle or transhipment.

6. byron easyBus shall not be liable for any loss or damage arising out of or consequential upon, directly or indirectly, any abandonment of, delay in departure or delay during any trip howsoever caused.

7. These terms and conditions apply to the extent that they are not inconsistent with or in contravention of any obligation imposed upon byron easyBus by virtue of the provisions of the Trade Practices Act 1974.

NO SMOKING

Smoking is not permitted on board our vehicles.

VIOLENT & AGGRESSIVE BEHAVIOUR

Violence and aggression will not be tolerated. Person/s will be told to disembark or permission to board refused, if in the opinion of the driver he/she and/or our passengers are at risk by violent and/or aggressive behaviour. All incidents will be reported to the police.

CANCELATION FEES

If a full fare ticket is cancelled more than 24hrs prior to travel,

1. If a cancellation is advised to byron easyBus more than 24hrs before scheduled departure, a cancellation fee of AUD$10.00 will apply

2. If a cancellation is advised to byron easyBus less than 24hrs and more than 6hrs before scheduled departure, a cancellation fee of 50% will apply.

3. No refund and/or changes will be allowed if a cancellation occurs within 2hrs of scheduled departure or if the passenger fails to board the shuttle bus.

4. More than 6hrs from departure, date changes to bookings are generally allowed without penalty, but byron easyBus reserves the right to re-assess fare.

FREIGHT

byron easyBus allows each passenger to carry 2 pieces of luggage free of charge, any additional items will be AUD$5.00 each item for up to 2 items (please note all items are to be 20kg or less).

Transport of bikes on bike appropriately packed and surfboard no longer than 2 metres and packed in damage absorbent material incur a cost of $5.00 per item. We must be advised at time of making booking that these items are to be carried otherwise carriage of said items may be declined.